Rayna (Jones) McDermott
Laboratory Supervisor - Histopathology, Memphis

These days, you can find me on the night shift in the Memphis laboratory. In my 15-year career, I’ve had the great opportunity to work for all our Reference Labs regional managers ̶ they have each helped me develop and become the person and manager that I am today. I’m continuing to develop, be challenged, and I am able to contribute to the care of over 6,500 patients on a slow night and 8,500 on a busier night. I go to sleep every morning knowing I made a significant impact and that is a great feeling. Having lived all over our country, Memphis has become a great place to call home, and I enjoy exploring the city and surrounding areas.

In Memphis, we have an amazing group of employees who come in night after night dedicated to doing things better tomorrow than we do today. The city and laboratory are filled with creativity, spirit, and endless possibilities. IDEXX has always demonstrated the expectation of providing quality customer service to our clients and patients, which is very important to me because healthcare (human or veterinary) is my passion. The strive to be a market leader and to always look for ways to do things better motivates me every night and I get to do it surrounded by an amazing group of people. Life is good.

IDEXX’s global network of reference laboratories play a critical role in delivering insightful information to our veterinary practices. With a strong focus on operational excellence and the sharing of best practices, our team of laboratory professionals are dedicated, driven and results oriented – while focused on the pet and the practice at the end of each sample.


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