As the first point of contact between IDEXX and our customers, our support professionals are vitally important.

In their roles, they develop deep and meaningful relationships with our customers, offering solutions to meet their unique needs. Every interaction with a customer allows us to demonstrate the power of diagnostics that helps veterinary practices – and the pets under their care – thrive.

still image - Eau Claire WI customer support
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Jennifer Kagarise
Customer & Technical Support Supervisor

Meet Jennifer, a customer and technical support supervisor in IDEXX's Eau Claire office. Jennifer shares her IDEXX journey and provides insight into what your role with us could be.
Customer Support, NL

Cindy Ntamikevyo

Customer Support, Netherlands

"The thing I love the most at IDEXX is the mix of nationalities, cultures, and backgrounds. It’s impossible to feel out of place."  


Ben Farnum

Technical and Customer Support Relationship Manager

I love the fact that I get to work with so many different parts of the company to help our customers and that my opinions carry weight with decisions. I am a catalyst for change and resolution. I coordinate with people up and down the company to investigate customer concerns and implement changes if needed.

My favorite thing about IDEXX is the amazing work culture, some of the best coworkers and leaders I’ve worked with in a company. The company is also very employee focused, knows the value their employees bring and often go out of their way to show this appreciation. 


Not quite ready to make a career move but want to stay connected with us here at IDEXX?  Join our talent community so that we can reach out about what we're doing and opportunities that might be of interest to you when you are ready to make a move!

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