When in office, your attention will be split across your portfolio of implementations, all at various stages of their implementation process.
You'll need to be an expert planner, multitasker and project manager in order to prioritise, organise and spread your time and attention effectively across your projects!
Your day may consist of hosting webinars, catching up with your clinics by Zoom/Teams meetings and responding through tickets. Also collaborating with other implementers, and the other departments, sales, conversions and development teams. You’ll work to direct them on the best way to have the software enhance their business experience. Our customers and their experience is a priority.
Onsite: In Clinic:
It's never a quiet day when you're in clinic. Clinics don't close during go live week, so you still have pets in the waiting room, surgeries happening, patients dropping in! Our Implementation Specialists must take on every challenge and do what they do best –provide exceptional service to our customers and make their onboarding as smooth as possible.
How does it work?
If you're successful in our process, we'll send through a full document outlining the ins and outs of the Implementation Commission structure –but here is some of the high level.
Commission is based around project quality, closure requirements, enterprise key account time and material work. There is also the possibility to earn commission off scoping and referring work for yourself or the team.
Travel is a huge part of the implementer role. Getting onsite with customers when they stop using their current software and begin with ezyVet is a critical part of a project to deliver success.
When you travel, we look to make things comfortable, safe, and a clean place to call home while assisting our clients. You could be traveling alone and staying in a hotel or with a group and in an Airbnb. When in an Airbnb there are shared restroom and kitchen spaces. You will always have your own bedroom. We also use Ubers, Lyft and rental cars.
There are some instances that we will need you to travel on the weekends. This is not part of the project time, of 40 hrs for a 5 day onsite. Every so often you may need to pick up a last-minute trip –if a colleague is sick or something in the schedule changes. This doesn't happen often!
The travel aspect is probably one of the most challenging and exciting parts of this role - you'll need to have a serious think about whether this lifestyle is one for you. Some people thrive off the pace and the challenge (we want you!), whereas others don’t.
Have a plan to be away from your family, pets and plants for 50% of the time, that is 2, sometimes 3 weeks per month. Typically, you'll know your schedule 2-3 months in advance so you can plan!
Not everything goes to plan when we travel so you need to be prepared for the unexpected.
Corporate Card for Travel Expenses
We pay for all your travel, and breakfast, lunch and dinner while you are away! You also get the chance to fly all over the States and Canada for work.
You will be provided with both a company laptop and a cell phone to use for the duration of your time with us.
Weekly social hour and quarterly social events.
Performance reviews every 6 months and annual pay reviews.